Privacy Policy

Effective Date: April 3rd, 2025

Welcome, and thank you for your interest in Nylene (“Nylene”, “we,” or “us”) and our website at www.Nylene.com (the “Site”), as well as other services provided by us and on which a link to this Privacy Policy (“Policy”) is displayed, including all communications with individuals by written or oral means, such as email or phone (collectively, the “Service”).

At Nylene, we understand that you care about how your information is used and shared. This Policy explains what information we collect when you access the Site, how it will be used, and how you can control the collection, correction, and/or deletion of your information. We will not use or share your information except as described in this Policy. This Policy does not apply to information we collect by other means (including offline) or from other sources. The use of information collected through our Site will be limited to the purposes under this Policy and our Terms of Service for customers.

1. 1. Information We CollectOur Site: We may collect personally identifiable information about you, such as your full name, email address, telephone number, company name, country location, or similar. You may provide us with your personal information in various ways on the Site including:
      
      1. 1. When you subscribe to our e-newsletter
         2. When you fill out a “Contact Us” form
         3. When you request a quote via our website
         4. When you ask a question via our website
         5. When you download documents or files (e.g., white papers, CAD drawings)
            
            
   2. How We Use Your Information
      We use the information collected to operate and maintain our Site, send you marketing communications (with explicit user permission), respond to your questions and concerns, and help our service providers improve their offerings.
      
      1. 1. Operations: We use the information to operate, maintain, and enhance our Service, to respond to your questions, and to provide support to users of the Service.
         2. Improvements: We use the information to understand and analyze usage trends and preferences of Site users, to improve the Service, and to develop new products, services, features, and functionality.
         3. Communications: We may use your email address or other information to contact you for administrative purposes, such as customer service, product updates, or service news. You can unsubscribe from promotional communications at any time through an automated unsubscribe service in the footer of sent marketing emails.
         4. Cookies and Tracking Technologies: We use cookies and similar technologies to personalize the Service, provide customized content, monitor effectiveness, and track your submissions and status in promotions or other activities on the Site.
            
            
   3. SMS Consent & Communication
      By providing your phone number, you consent to receiving SMS messages from Nylene Canada for customer support and service-related inquiries only. We do not send marketing texts.
      
      Opt-out instructions: You can opt-out of SMS messaging at any time by replying STOP to any message.
      
      
   4. Third-Party Sharing
      We do not share your SMS consent with third parties or affiliates for marketing purposes. We may share non-personally identifiable information (e.g., anonymous usage data, referring/exit pages) with third parties to help them understand user behavior on the Nylene website.
      
      
   5. Contact Us
      For privacy-related questions, contact us at info@nylene.com.
      
      
   6. What Happens in the Event of a Change of Control
      If Nylene is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. You will be notified of any change in ownership or use of your personal information.
      
      
   7. Storage and Processing
      Your information may be stored and processed in Europe, the United States, or other countries where Nylene or its affiliates maintain facilities. We may transfer your information across borders, including personal information.
      
      
   8. Privacy Shield
      Nylene self-certifies its compliance with the EU-U.S. Privacy Shield Framework regarding the collection and use of personal data from European Union member countries.
      
      
   9. How We Protect Your Information
      Nylene takes reasonable measures to protect your privacy and data, including encrypting sensitive information entered via our forms. However, no method of transmission over the internet is 100% secure.
      
      
   10. Compromise of Personal Information
       In the event of a security breach, Nylene will promptly notify affected customers as required by law.
       
       
   11. Access, Retention, Correction, Deletion, and Opt-Out
       If you wish to correct or delete inaccurate data, please contact us at info@nylene.com.
       
       
   12. Links to Other Websites
       Nylene is not responsible for third-party websites linked to or from the Site. Your interactions with these sites are governed by their privacy policies.
       
       
   13. Changes to Our Privacy Policy
       We may update this Policy from time to time. All changes are effective when posted. We will notify you via email or a prominent notice on our Site before the change becomes effective.

If you have any questions about this Policy, please contact us at info@nylene.com or by mail at:

Nylene
A subsidiary of Polymeric Resources Corporation
55 Haul Road, Wayne, New Jersey 07470
Tel: 973-694-4141

Other Polymeric Resources Corporation Subsidiaries:

Nylene Canada ULC
200 McNab Street, Arnprior, Ontario, Canada
TF: 1-800-267-7394
Opt-Out Tel: 1-845-664-0030

Nylene USA
1421 Hwy-136 West, Henderson, Kentucky 42420, USA
Tel: 270-826-7641
TF: 800-626-7050